Summary

Result oriented eCommerce Business Expert possessing over 15 years’ experience in Multi-Channel eCommerce Technologies, Online Stores Set-up & Operations, eCommerce Integrations with Point-of-Sale Systems (POS), Marketplace Integration, Online Marketing and eCommerce Business Administration.

• Established eCommerce Advisor for new Start-ups.
• Specialist in eCommerce Technologies and 3rd party plug-ins.
• Conceptual knowledge of eCommerce Integrations with POS, Marketplaces & Comparison Engines.
• Expertise of setting-up, launching and managing Online Store Operations.
• In-depth knowledge of eCommerce project management in B2B & B2C environment.
• Stronghold in eCommerce Project Planning, Development, Testing, Monitoring and Launch.
• Proven track record of launching 100+ eCommerce projects successfully.
• Team builder with strong leadership skills.
• First point-of-contact for both International & Domestic clients.
• Direct interaction with top management, peers, customers and key decision makers.
• Led the company from the front in National and International trade shows.

September 2008 – Present
Director of eCommerce - SIM Solutions Private Limited, New Delhi
SIM Solutions is an eCommerce Technology Development Center of US based company – LAN Services, LLC.  While working with SIM Solutions, I’ve learnt to successfully apply my experience, knowledge and skills to make a direct, effective and positive impact on the companies that I served. I am known for excellent interpersonal skills and thrive in an entrepreneurial, highly collaborative environment, where I can create partnerships and work with teams of like-minded people.

Apart from managing eCommerce projects, I am also responsible to:

• Head SIM Solutions’ Indian operations
• eCommerce platform enhancement and new software development
• Form strategies and develop new eCommerce technology concepts for untapped and future markets
• Set short and long-term goals, and manage resources to achieve them
• Client interaction – International and Domestic
• Manage all departments - Finance, HR, Admin, Operations, Marketing & Sales
• Fulfillment of Government compliances

April 2005 – August 2008
eCommerce Business Analyst - M/S SIM (A Proprietorship Company), New Delhi
I was primarily recruited to get online stores developed, managed and run. Later I got an opportunity to manage and run a Price Comparison Engine as well.  All the projects were successful in generating huge revenue for the company.  My profile at SIM included:

• Getting e-Stores and Comparison Engine developed and making them live
• Catalogue management
• Back-office operations
• Sales orders processing
• Pre-&-post sales support
• Competitive research
• Search Engine Marketing
• Managed to increase web traffic on e-Stores and Comparison Engine and converted them into sales
• Stores set-up and products listing on Amazon, eBay, Google Shopping, etc.
• Social Media Marketing through Facebook, LinkedIn and Bookmarking sites.

May 2001 – March 2005
Team Mentor – vCustomer Services (I) Pvt. Ltd., New Delhi
vCustomer is an International BPO where I worked in different capacities, like Customer Support Executive, Quality Assurance and Team Leader for – Alaska Airlines’ Mileage Plan Program, Target.com and Buy.com. Following were my responsibilities:

• Achievement of client’s SLA (Service Level Agreement)
• Customer Support – Email & Voice
• Data Collation, Reporting and Analysis
• Capacity Planning
• Achievement of established production hours & revenue goals and minimize lost revenue opportunities by managing Absenteeism, Attrition, and Production Stoppages
• Roster, Scheduling and Time Management
• Profitability Calculation & Revenue Forecasting
• Daily, Weekly & Monthly performance analysis in terms of Volume Handling, Revenue Generation and Quality Control

June 1999 – April 2001
Project Coordinator – Aptitude Testing Services, New Delhi

• Examination Conduction
• Applications Scrutinizing
• Test Material Handling
• Test Center Observer
• Maintenance of Personnel Records / Reports / MIS
• Administrative Services (e-mail, mail, phone, etc.) 

Knowledge and Skills

Platforms: 

• Ecommerce integrations with Retail Pro POS & Tally.ERP9  
• 24Seven Shopping Cart Platform 
• MobilePOS

Marketplaces & Comparison Engines:

• Amazon, eBay, Google Shopping, TheFind, etc.

Microsoft Office Package:

• MS Word, Excel, PowerPoint, Outlook, Picture Manager

Other Expertise:

• Flair of Content Writing about eCommerce solutions
• Consultation to new eCommerce Start-ups
• Digital Marketing - SEO, SEM, Emailers, Social Media, PPC
• Online Store Management
• Analysis of ROI